Frequently Asked Questions

Find quick answers about materials, customisation, shipping, and ordering. For detailed delivery times and rates, please visit the Shipping Details page.

What materials do you offer?

All artworks are available as unframed prints, wooden framed prints, and wrapped canvas wall art. Framed prints and canvases arrive ready to hang.

There is no difference in our shop. We use both terms to describe the same wall art product.

Yes. Many designs can be customised with different colour options, sizes, and in some cases custom text such as names or dates.

Yes, depending on the request and current workload. If you have something specific in mind, please get in touch with details and any reference images that may help.

Yes. If your selection includes options such as style, material, or size, the preview on the page may not update exactly. A proof will be sent before printing.

In many cases, yes. Please contact us before ordering and we will confirm whether your preferred size can be arranged.

All artworks are made to order. Production usually takes 2 to 4 business days before dispatch.

Delivery times vary by destination, product type, and carrier. Please check the Shipping Details page for the most current delivery estimates and shipping rates.

Express shipping is available for some unframed prints at checkout. If you need an order by a specific date, please contact us before placing the order.

Because each order is made to order, returns and exchanges are not accepted for customised products. Please check your size, style, colour, and address details carefully before ordering.

Cancellations are accepted within 1 hour of purchase. After production begins, cancellation may no longer be possible.

If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the damage and the packaging. A replacement will be arranged.

If the carrier confirms that your parcel has been lost, or if delivery has gone well beyond the normal timeframe, please contact us and we will review the case and arrange a suitable solution.

If an order is returned due to an incorrect address or because it was unclaimed, additional shipping fees will apply for resending the parcel.

Buyers are responsible for any customs duties or import taxes that may apply in their country. Delays caused by customs are outside our control.

Yes. Orders can be shipped directly to a gift address, and a complimentary gift note can be included.

All my artworks are also available as printable digital files.